Refund policy

Return & Refund Policy

Thank you for shopping with Zorvir.

We have a 3-day return request period, which means you must contact us within 3 days of receiving your order if you experience any issues.

Eligible Returns

As all our products are made to order, we only accept returns, replacements, or refunds if:

You receive a damaged or defective item.
You receive the wrong product.
Your item has a manufacturing or printing defect.

To request a return or replacement, please email us at info@zorvir.com with your order number and clear photos of the issue.

Return Instructions

If your return request is approved, we will provide the return instructions and return address via email. Please do not send any items back without contacting us first, as unauthorized returns will not be accepted.

Non-Returnable Items

Because our products are printed specifically for each order, we do not accept returns or exchanges for:

Incorrect size selected by the customer.
Change of mind.
Personal preference.
Minor color differences caused by screen settings.
Sale or clearance items.
Gift cards.

Exchanges

We do not offer direct exchanges. If you receive a damaged, defective, or incorrect item, we will arrange a replacement or issue a refund after reviewing your request.

Refunds

Once your request is reviewed and approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

If you have not received your refund after 15 business days from approval, please contact us at info@zorvir.com.